Employee Assistance Programme - Case Study
A Case Study To Demonstrate Active Care in motion
The New Managed, Employee Assistance Programme.
Active Care has been specifically designed by Health Assured, in order to meet the needs of corporate clients who simply demand higher levels of engagement, value and results from their Employee Assistance Programme, EAP. It effectively integrates an Employee Assistance Programme with proactive Occupational Health, HR Consulting and Legal Support and is specifically designed to drive better outcomes in relation to stress related Absence.
Additional Mental Health Support - To drive Best Value From an Employee Assistance Programme, EAP . If an employee experiences an episode of absence linked to Stress, or a Mental Health condition which is due to exceed a period of 21 days, we will provide additional support, within the fixed cost of the Employee Assistance Programme EAP, as follows:
- We will provide active support to the employee, in addition to the Counselling services, included within the EAP element of the cover.
- A suitably qualified Occupational Health Nurse will engage with the individual in order to understand their needs and any treatment or advice that has been given to them. We will reiterate the benefits available to them under the Employee Assistance Programme, and be proactive in the delivery of appropriate support.
- Provide additional support in the event of Work Related Stress (to the company and employee, in order to mitigate liability and facilitate a return to work). This will take the form of Occupational Health and HR Consulting advice
- In the event of work related stress our Occupational Health Physicians will assess the individual if appropriate, and provide a detailed report for HR
- This benefit greatly enhances the value and efficiency of an Employee Assistance Programme, effectively reducing absence and the associated costs for the employer, whilst actively supporting the employee
It Works, and here is a genuine case study...
Setting The Scene
| Client Sector |
Manafacturing |
| Employee's age |
50 years & 7 Months |
| Gender |
Female |
| Occupation |
Customer Service Agent |
| Length of Service |
17 years & 3 Months |
Absence Record
| 2008 |
2 Days |
| 2007 |
1 Day |
| Length of Absence - Prior to Referral |
9 Weeks |
The History - Given by the client
"Mary has had the odd day off sick i.e 2 days in 2008 & 1 day in 2007 but she has been off sick for 9 weeks with Stress. There has been a change of management at the branch plus a restructure within the organisation (which has not affected her personally)"
The Intervention
One of the Occupational Health Nurses, within the Employee Assistance Programme (also a Diploma qualified Counsellor and Supervisor) contacted the employee. Two calls took place, over two consecutive evenings and it was identified that the employee was suffering from stress following a family bereavement, exacerbated by the onset of the menopause.
A standard element within the Active Care Employee Assistance Programme, EAP is to discuss the work situation and mediation was mentioned. The employee mentioned a 12 week wait for counselling on the NHS and the benefits of the Employee Assistance Programme, EAP were reiterated.
The employee agreed with the recommendation of the clinician that it is often helpful if the usual daily routine is maintained, and she confirmed that her GP had said the same thing. A Phased Return to Work Plan was agreed and forwarded to the employer along with a written report. The Occupational Health Clinician advised the employee to take the Proposed RTW Plan with her to her GP.
The Result
- The employee felt supported and valued - with fast track access to suitable care
- Return to work was achieved - within 7 days of the referral being made, generating sufficient financial saving to pay the annual premium of the Employee Assistance Programme EAP .
- Confirmation that it was not Work Related and therefore removed liability
- Positive re-enforcement that the integrated benefits work
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