EAP Plus Management Referral SLA

We understand fully that the timeline and quality of reporting, along with general service provision is a key issue within Occupational Health.  Health Assured provides national coverage, and works to clear and transparent Service Levels:

• Referrals are accepted via our online portal, email, fax or post.
• The referring Manager provides relevant information such as sickness absence information, job descriptions relating to the referred employee.
• On receipt of the request the individual's details will be recorded for monitoring purposes.
• Confirmation the claim is eligible will be made within 1 working day and an appointment will be made directly with the employee to see an OH physician, within 7 working days of the receipt of referral.
• A letter with the appointment details will be sent to the employee on the same day of the appointment being verbally confirmed with the employee.
• The referring manager will be notified of the appointment details via email (or telephone where email address is not available)
• The consultation will be booked to provide up to one hour clinical consultation if necessary
• The report to manager will be clear, concise and will address questions asked in the referral, including findings, recommendations and prognosis.
• Advice will be provided on the recommendations and reasonable adjustments including the type of duties that could be undertaken if fitness to work is in question.
• Where possible a likely date on which the employee could return to work will be stated.
• The report will be returned to the referring manager within 2 working days of the appointment.
• Where a referring manager wishes to speak to the occupational physician, every effort will be made to ensure that it is during the same day as the appointment.

Important Note

The EAP Plus product provides an effective Risk Management tool. If you purchase Income Protection Insurance (PHI) for your staff, please speak with your advisor, or insurance company, showing them a copy of the product specification. It is probable that the positive influence that the EAP Plus will have on reducing absence effectively, will favourably reduce your insurance premiums.

This innovative and highly effective product will probably cost your organisation no more than a Market standard EAP.

Please call us Now on 01278 425556

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